Expert Services, Inc. is a resourceful, innovative company with a small company’s customer services oriented philosophy.  Our educated, trained, certified disaster clean up technicians are available 24 hours a day to assist you in your time of need when an unforeseen emergency disrupts your life and threatens your family’s comfort and security.  We are not satisfied until you are satisfied.  We take customer service and our good reputation very seriously. 

MISSION STATEMENT: To provide honest, reliable, customer service for a reasonable price.

Do not assume your family is safe.  Be Sure!  Do not trust your family’s comfort and security to a large franchise corporation.  Call us first when a disaster happens.  Call us now before a disaster happens!  Why wait until a disaster happens to find someone you can trust and count on to be there for you and look out for your best interests?  Come to our office today and meet the professional men and women of our disaster response team.  Call ahead and we will put on a fresh pot of coffee.

We are one of a minority of companies that actually has a full general liability and workers compensation insurance policy with contractor’s pollution coverage to protect our customers in the event that a problems arises.  However, in our nine-year history of insurance restoration services we have never had to make a singe claim nor have we ever been named in a lawsuit of any type.  We simply do not leave a job until it is done right and our customer is fully satisfied.  In the rare event that a mistake is made, we take responsibility and fix the problem without a big hassle.  We believe every company should stand behind their work and their word. 

PRIMARY SERVICES

• Emergency Water Extraction

• Structural Drying

• Mold Remediation

• Mold Prevention
  

OUR QUALIFICATIONS

• Institute of Inspection Cleaning and Restoration Certification, IICRC Certified Firm
• IICRC Water Damage Restoration Certified
• IICRC Applied Microbial Remediation Certified
• IICRC Carpet Repair and Reinstallation Certified
• Chuck Dewald Vortex Drying Certified
• Anabec Antimicrobial Sealant Certified Applicator
• Hazardous Waste Operations and Emergency Response Training Course
  

OTHER SERVICES

Consulting Services:

Water damage and Mold remediation cost and procedure analysis from a hands on perspective.  Knowledgeable, comprehensive advise for your peace of mind.

Baking Soda Blasting:

To remove mold, soot, smoke, paint and other substances from many types of surfaces.

Carpet Cleaning:

Quality cleaning for a reasonable price, not incomplete work done cheap.

On Site Storage Trailer Rental:

30 foot enclosed trailers parked on site for short or long term storage of all types of items.

Home Inspection:

For mold and other potential indoor air quality concerns. 

CODE OF ETHICS

The success of any business is dependent on good customer service.  We rely almost completely on referrals from our satisfied customers.  We are not satisfied until you are satisfied. 

• Be honest, reliable and punctual.

• Treat every customer like they are the CEO’s grandmother.

• Error on the side of caution when the health and safety of employees and customers is at risk.

• Be courteous and professional at all times, the fact that we have been called to the job means the customer has already been inconvenienced enough.

Our courteous professionals are available 24 hours a day to assist you in your time of need.

ADVISE:

For mold remediation projects, look for a guaranteed quote up front.

We are restoration professionals.  It is our job to predict complications and plan for them in advance.  Some companies have two prices for every job - a small price to sell the job and the final price after all of the unforeseen problems have occurred.  The victimized customer has no choice but to pay or their home will not be fully repaired and their life will not return to normal.  Our price is always guaranteed.

Look for a company that stands behind their work and workers.

Beware of companies that want you to sign a document releasing them of all liability.  If you hire a company and give them full authorization to restore your home, they should be liable for their actions and decisions.

Look for a no pressure sales policy.  Beware of scare tactics.  No one but your family doctor should give health advice.  Some molds may be harmful to certain persons.  A good contractor should give you a free quote and then give you time to consider all your options.

Look for a company that is fully insured for the services they are providing.

Beware of companies working too cheap; proper insurance to protect your family from contractor error is expensive but essential. 

In the event of a water damage situation in your home or business, act quickly to find a professional company to clean up the mess.  In most cases mold begins to grow after 72 hours.  Your insurance company may be unable to give your case attention that quickly.  But it may be considered your fault if you fail to take steps to mediate the problem